Privacy Policy
Your privacy matters to us. This policy explains how solenyxquora collects, uses, and protects your personal information when you use our financial data interpretation services.
Last updated: January 2025
Information We Collect
When you visit our website or use our financial data interpretation services, we collect several types of information to provide you with the best possible experience. This information helps us understand your needs and deliver relevant financial insights.
We collect personal information that you voluntarily provide when you:
- Register for an account or subscribe to our services
- Complete contact forms or request information about our programs
- Participate in webinars or educational sessions
- Download resources or access our financial analysis tools
- Contact our support team or provide feedback
We collect technical information automatically, including your IP address, browser type, device information, and how you interact with our website. This helps us improve our services and ensure optimal performance across different devices.
Data Type | Purpose | Retention Period |
---|---|---|
Contact Information | Communication and service delivery | 3 years after last contact |
Financial Data Preferences | Personalizing content and recommendations | Duration of account plus 2 years |
Usage Analytics | Service improvement and optimization | 24 months |
Marketing Preferences | Targeted communications | Until withdrawn or 5 years |
How We Use Your Information
Your information serves multiple purposes within our organization, all designed to enhance your experience with solenyxquora's financial data interpretation services. We process your data based on legitimate business interests, contractual obligations, and your consent where required.
Primary uses of your personal information include:
- Providing access to our financial analysis tools and educational resources
- Sending you relevant market insights and educational content
- Processing payments and managing your account settings
- Responding to your inquiries and providing customer support
- Improving our services based on usage patterns and feedback
- Ensuring the security and integrity of our platform
- Complying with legal obligations and regulatory requirements
We may also use aggregated and anonymized data for research purposes, helping us understand trends in financial data interpretation and educational needs. This information cannot be traced back to individual users and helps us develop better resources for the broader financial community.
Under UK data protection laws, we only process your personal data when we have a lawful basis to do so. This includes your consent, contract performance, legal obligations, or legitimate business interests that don't override your privacy rights.
Data Sharing and Third Parties
solenyxquora takes data sharing seriously and maintains strict controls over when and how your information may be shared with external parties. We never sell your personal information to third parties for marketing purposes.
We may share your information in the following circumstances:
- With service providers who help us operate our platform, such as hosting companies, payment processors, and email service providers
- When required by law, such as responding to valid legal requests or court orders
- To protect our rights, property, or safety, or that of our users or the public
- In connection with a business transfer, such as a merger, acquisition, or sale of assets
- With your explicit consent for specific purposes
All third-party service providers are carefully selected and required to maintain appropriate security measures and data protection standards. They are only permitted to process your data for specified purposes and cannot use it for their own marketing activities.
For international data transfers outside the UK and EU, we ensure adequate protection through approved mechanisms such as Standard Contractual Clauses or transfers to countries with adequacy decisions from the UK government.
Your Rights and Choices
Under UK data protection legislation, you have several important rights regarding your personal information. These rights give you control over how we collect, use, and manage your data.
Your rights include:
- Right of Access: Request a copy of the personal information we hold about you
- Right to Rectification: Ask us to correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data in certain circumstances
- Right to Restrict Processing: Limit how we use your information while we resolve disputes
- Right to Data Portability: Receive your data in a structured, commonly used format
- Right to Object: Oppose processing based on legitimate interests or for marketing purposes
- Right to Withdraw Consent: Remove permission for processing where we rely on your consent
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days, though complex requests may take longer. We may need to verify your identity before processing certain requests to protect your privacy and security.
You can update your marketing preferences at any time through your account settings or by contacting us directly. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have mishandled your personal data.
Security and Data Protection
Protecting your personal information is fundamental to everything we do at solenyxquora. We implement comprehensive security measures designed to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
Our security measures include:
- Encryption of data both in transit and at rest using industry-standard protocols
- Regular security assessments and vulnerability testing
- Access controls that limit employee access to personal data on a need-to-know basis
- Secure data centers with physical security measures and environmental controls
- Regular backups and disaster recovery procedures
- Staff training on data protection and privacy principles
- Incident response procedures for potential security breaches
While we implement robust security measures, no system is completely immune to threats. We continuously monitor our systems and update our security practices to address evolving risks. In the unlikely event of a security incident that affects your personal data, we will notify you and relevant authorities as required by law.
You can help protect your account by using strong passwords, keeping your login credentials confidential, and logging out of your account when using shared or public computers.
Cookies and Tracking Technologies
solenyxquora uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized content. These small text files help us remember your preferences, analyze website usage, and deliver relevant information about our financial data interpretation services.
We use the following types of cookies:
- Essential Cookies: Required for basic website functionality and security
- Performance Cookies: Help us understand how visitors interact with our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness
You can control cookie settings through your browser preferences, though disabling certain cookies may limit website functionality. We also provide cookie preference settings that allow you to choose which types of cookies to accept.
Our website may contain links to third-party websites that have their own privacy policies and cookie practices. We encourage you to review these policies when visiting external sites, as we are not responsible for their data handling practices.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you through appropriate channels, such as email notifications or prominent website notices.
We encourage you to review this policy regularly to stay informed about how we protect your privacy. The date of the most recent update is displayed at the top of this policy. Continued use of our services after policy changes constitutes acceptance of the updated terms.
For material changes that significantly impact how we handle your personal data, we may seek your explicit consent or provide additional notice as required by applicable law.
Privacy Questions and Contact Information
If you have questions about this privacy policy, want to exercise your data protection rights, or need assistance with privacy-related matters, please contact us:
solenyxquora Privacy Team
1 Vicarage Ln, Kingsthorpe
Northampton NN2 6QS
United Kingdom
Email: info@solenyxquora.com
Phone: +447534443824
We aim to respond to all privacy inquiries within 30 days. For urgent matters or data protection concerns, please clearly mark your communication as "Privacy - Urgent" to ensure prompt attention.